1. Where do your products come from?

Each Intrique product is handwoven by skilled artisans from various regions of India. We collaborate directly with weaver clusters to ensure authenticity, fair practices, and heritage craftsmanship.

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2. How long will it take to receive my order?

Orders are typically dispatched within 1–3 working days. Delivery timelines:

• Domestic (India): 3–7 business days

• International: 7–21 business days (subject to customs)

 

3. Do you offer international shipping?

No, we don't ship worldwide.

 

4. Can I return or exchange a product?

We do not accept returns as each piece is handcrafted. Exchanges are accepted only if:

• The product received is damaged in transit, or

• You received the wrong item
  Please contact us within 24 hours of receiving your order, along with an unboxing video.

 

5. Are slight imperfections normal in your products?

Yes. Variations in weave, texture, or color are natural characteristics of handmade products. They make each piece unique and are not considered defects.

 

6. How do I care for my Intrique garment?

We recommend:

• Hand washing separately in cold water with mild detergent

• No wringing or bleaching

• Dry in shade

• For silks and naturally dyed fabrics, dry cleaning is best

Visit our Material & Care page for detailed guidance.

 

7. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or WhatsApp. If you need further help, contact us at info@intrique.in.

 

8. Can I customize or place a bulk order?

Yes! For custom pieces or bulk orders, especially for special occasions or gifting, write to us at info@intrique.in and we’ll be happy to explore options with you.

 

9. Do you use eco-friendly packaging?

Absolutely. We use sustainable, plastic-free packaging that’s gentle on the planet — just like our products.

 

10. How do I get in touch with your team?

You can reach us at:

• Email: info@intrique.in

• Phone/WhatsApp: +91 8867628001

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Last Updated: 21 August 2025